As we continue to care for our patients during the ongoing pandemic, we are exploring ways to best communicate with and support their human caregivers. We realize that veterinary visits can be stressful in the best of times and understand the extent to which those concerns are compounded by current circumstances. Outlined below are our current procedures and a few changes to our usual policies.
1) APPOINTMENTS – In the interest of everyone’s safety, we have limited entry to the building to members of our staff and our patients. We are requesting that human family members call or text us at the time of arrival, plan to wait in their vehicles or arrange to drop patients off if extended procedures are anticipated.
We will try to obtain as much information as possible ahead of your visit, but it is very important that we are able to reach you by phone or text during the scheduled appointment time to discuss exam findings and recommendations.
We are in the process of developing intake forms which can be filled out online. In the meantime please feel free to email us a list of any concerns, photos of lumps, bumps, and skin lesions, short video clips of a lameness, tremor, strange behavior, or anything else you would like the doctor to evaluate.
2) MEDICATIONS AND SUPPLEMENTS – In order to help those who can and should stay at home, we will now be mailing refills of most non refrigerated medications and supplements. For urgent needs and larger orders we will also provide curbside delivery to those who live within an approximate 15 mile radius of our practice. We are still working out the details, but if this is something you need, call or email us and we will do our best to make it happen.
3) PAYMENT FOR SERVICES – We understand that many people are out of work and may not qualify for Care Credit. If this is preventing you from seeking needed medical care for your companions, please talk to us. We will do what we can to help.
If you do not have financial concerns and wish to assist others in our community with their animal’s medical needs, please contact us as well.
Despite the fear and anxiety associated with so much uncertainty, it has been very heartening to observe an outpouring of compassion, kindness, and generosity. We truly appreciate our community.